Refund and Cancellation Policy

The workspace owner can cancel a paid subscription from Usage and Billing. Cancellation normally takes effect at the end of the current billing period, and the workspace keeps paid access until that date.

Cancel before the renewal date shown in billing to avoid the next charge. Deleting a project, removing a team member, or stopping use of the service does not cancel the workspace subscription.

Subscription charges are generally non-refundable once a billing period begins, except where required by applicable law.

If you believe a charge was duplicated, incorrect, or caused by a billing error, contact billing support promptly. We review those requests using the payment record and account history.

A refund does not automatically cancel the subscription unless we confirm that cancellation separately.

If payment fails, Stripe may retry the charge. The workspace owner receives a service message and can update the payment method from billing.

When an unpaid or ended subscription moves to the Free plan, workspace capacity and retention follow the Free plan. Data outside the applicable retention window may be removed by scheduled cleanup.

Upgrades may be prorated immediately. Downgrades normally take effect at the end of the current billing period, as shown in the Stripe billing portal.

For billing, cancellation, or refund questions, use the account support contact listed on the Contact page.